Project Background: Bridging Traditional Medicine and Modern Technology
As a regional TCM 诊疗 (diagnosis and treatment) hub, Sanya Traditional Chinese Medicine Hospital has continuously explored innovative integration of "TCM wisdom and modern technology." With an annual patient growth rate of 18%, bottlenecks in traditional service models-such as chaotic waiting areas, delayed medical responses, and inefficient cross-departmental time coordination-became critical challenges. SouthWing Information Technology, leveraging its full-stack capabilities in healthcare informatics, designed a "Four Systems, Four Layers" smart healthcare solution to digitally transform the entire treatment process.
Full-Stack Technology Deployment: Four Systems Rebuilding Smart Healthcare Infrastructure
SouthWing adopted a "scenario-adaptive and future-proof" approach, deploying four intelligent systems and supporting hardware to drive the hospital's shift from "experience-driven" to "data-driven" management:
1. Information Display System: The Hospital's Intelligent Interface
Hardware Configuration:
55-inch 4K UHD wall-mounted digital signage with anti-glare technology and 178° wide viewing angle, reaching over 5,000 daily visitors in the outpatient hall;
32-inch embedded bar screens in elevators and corridors, supporting dynamic split-screen display (e.g., upper-left time + lower-right first-aid tutorials), with an annual content update volume exceeding 2,000 pieces.
Functional Innovation:
Multi-device (Multi-device Linkage): The self-developed SW-InfoPublish system enables one-click content synchronization across 127 display devices (from nurse stations to operating rooms), improving update efficiency by 90%;
Data-Driven Alerts: Integrated with the hospital's HIS system, the system auto-triggers pop-up notifications and voice alerts for critical events (e.g., abnormal test results), reducing emergency notification time from 20 to 3 minutes.
2. Intelligent Queue Management System: Reinventing Waiting Experiences
End-to-End Digitization:
Registration: Freestanding self-service terminals at outpatient entrances integrate ID recognition and e-medical insurance scanning, enabling 60-second registration and reducing peak-hour manual window workload by 45%;
Waiting Area: Dual-screen queue kiosks display real-time progress ("3 patients ahead") on the main screen and TCM health animations on the secondary screen, reducing waiting anxiety by 37%;
Clinic Entrance: 7-inch LCD guidance screens show "Doctor in Session/Next Patient Ready" status, paired with dialect-specific voice announcements (Hainanese/Cantonese) via SW-Voice Engine, improving accessibility for special groups by 50%.
Smart Scheduling Algorithm:
The system's dynamic priority model automatically identifies senior patients (≥65 years), pregnant women, and other special groups, assigning them to "caring clinics" preferentially. In Q3 2023, their average waiting time was reduced from 58 to 22 minutes.
3. Nurse Call System: Establishing a Rapid Response Lifeline
Three-Tier Call System:
Bedside Terminal: IP67 waterproof buttons support three-level triggering (normal call [white light] – emergency call [red flash] – supply request [blue light]), with nurse station response time averaging 18 seconds (measured in October 2023);
Nurse Station Host: The SW-CareCenter platform handles 20 concurrent calls, enabling closed-loop management of nursing tasks (dispatch-execute-evaluate), reducing nursing errors by 28% year-over-year;
Cross-Departmental Emergency Linkage: Integrated with security systems, emergency calls auto-transmit location data to the security department, accelerating response by 60%.
Data-Driven Insights:
Daily generated Nursing Response Efficiency Reports analyze 12 metrics (e.g., call frequency, handling time), optimizing nursing staff allocation and increasing daily effective work time by 45 minutes in Q4 2023.
4. Synchronized Clock System: The Invisible Guardian of Precision Medicine
Nanosecond-Level Synchronization:
A 北斗 + GPS (BeiDou+GPS) dual-satellite timing solution ensures ±100ms synchronization across 236 clock points (including operating rooms and emergency rooms), eliminating manual adjustment errors.
Scenario-Specific Applications:
Surgery Timing: Double-sided LED clocks in operating rooms display "surgery duration" and "estimated completion time," with foot-switch marking for critical nodes, improving surgical record completeness from 72% to 99%;
Laboratory Efficiency Monitoring: Countdown clocks in the 检验科 (laboratory) track "specimen delivery-report issuance" timelines, reducing critical value report delays from 15% to 3%.
Implementation Outcomes: From Process Optimization to Experience Reconstruction
Launched in July 2023, the project completed deployment and debugging within 12 weeks and is now in trial operation, with significant improvements in key metrics:
Patient Experience:
Median outpatient waiting time reduced from 89 to 52 minutes; "waiting experience" scores rose to 4.2/5.0 in satisfaction surveys;
Ward call response time compressed from 10 minutes to 2m15s, with patient satisfaction with nursing promptness increasing from 68% to 91%.
Operational Efficiency:
Manual window workload decreased by 32%, freeing staff for value-added services like guided consultation;
Cross-departmental collaboration time errors narrowed from ±10 to ±1 minutes, improving operating room turnaround efficiency by 25% and increasing annual surgery volume by 300+.
Management Upgrade:
The hospital achieved "full-process digital auditing," with 98% of treatment steps traceable through system data, providing precise support for DRG/DIP payment reforms.
SouthWing's Value Proposition: Beyond Technology to Service with Humanity
"This collaboration is not about simple equipment deployment but empowering the 'compassion' of TCM with the 'precision' of technology," stated SouthWing's project lead. Key innovations include:
A TCM Culture Module in the information display system, broadcasting daily content like Huangdi Neijing health wisdom and acupuncture tutorials, reaching 500,000+ views annually;
A Silent Mode in the queue system for pediatric waiting areas, using light signals and vibration alerts to reduce noise stress, protected by a national utility model patent (ZL202320876543.2).
Future Vision: From Point Solutions to Ecosystem Building
The Sanya project marks SouthWing's 217th healthcare implementation. The company is advancing its Smart Healthcare 2.0 Strategy:
Technology Layer: Deepening AI integration (e.g., crowd density analysis via image recognition to adjust queuing pace);
Scenario Expansion: Extending to pre-hospital prevention and post-hospital rehabilitation with home care call terminals and TCM delivery tracking;
Ecosystem Development: Partnering with Huawei and Hikvision to create an open "medical display-IoT-big data" ecosystem, currently integrated with 12 types of third-party devices.
Conclusion
As millennia of TCM wisdom converges with modern technology, SouthWing's "hardware-software-service" framework has elevated Sanya Hospital's smart healthcare initiative from mere efficiency gains to holistic experience reconstruction. As the hospital's IT director noted, "We pursue not 冰冷的技术 (cold technology) but using tech as a warm bridge between doctors and patients." This embodies the ultimate goal of smart healthcare: leveraging technology's "intelligence" to enhance medical "quality" while preserving humanistic "compassion."
