Digital Government Affairs Cases
The Southwest Digital Government solution, on the one hand, replaces the traditional form of customer queuing. Instead, computers and mobile phones are used to queue on behalf of customers. On the other hand, self-service terminals are adopted, allowing customers to handle matters independently or with the assistance of staff. This solution helps government agencies effectively improve the efficiency of business processing and management, and contributes to the formation of a new type of government that is efficient, agile, and convenient for the public.
