SouthWing - Case Study [Longzhou County Maternal and Child Health Hospital]
Longzhou County Maternal and Child Health Hospital is a comprehensive, multi-department, modern comprehensive medical institution for the majority of patients. It has an elegant medical environment, convenient transportation, a quick consultation process, standardized diagnosis and treatment management, and advanced medical equipment. We adhere to the business philosophy of people-oriented, creating health, sincere service, and pursuing excellence, and serve you wholeheartedly.
Longzhou County Maternal and Child Health Hospital is the first and only specialized medical institution in the county that combines traditional Chinese and Western medicine to diagnose and treat breast diseases. It is a member of the National Breast Disease Specialty Alliance. Professor Zhang Zigu of the Breast Health Branch of the China Anti-Aging Promotion Association and many other national experts will provide long-term guidance on the hospital's breast health diagnosis and treatment techniques and provide regular consultations.
Self-service reporting machine
1. Outpatient Hall: The First Window for Intelligent Diversion
Self-Service Terminal Matrix
Eight vertical touch-screen self-check-in machines were deployed, integrating functions like QR code check-in, registration/payment, and report printing. Patients can complete check-in within 30 seconds by swiping their medical cards or manually entering information, achieving a 400% efficiency improvement over traditional manual windows. Equipped with 24-hour voice guidance and a "senior mode" (large fonts and simplified interfaces), the devices lower usage barriers for elderly patients.
Intelligent Information Publishing System
A 65-inch 4K commercial display in the main hall dynamically broadcasts specialist schedules, vaccination notices, and health videos (health education videos). Using SouthWing's self-developed backend management system, medical staff can remotely update content in minutes, reducing information dissemination time from "daily" to "minute-level."
2. Waiting Areas: The Smart Hub for Precise Guidance
Upgraded Triage System
Thirty-two wall-mounted triage screens in high-traffic departments (pediatrics, gynecology) display real-time patient names, queue numbers, and attending physicians. The system supports "missed call reminders," automatically re-calling patients within 10 minutes if they fail to arrive, reducing appointment waste. Data shows average waiting time in waiting areas decreased from 90 to 55 minutes.
Immersive Health Education
Waiting screens broadcast maternal and child health animations (e.g., prenatal care, childhood disease prevention) during idle periods. Combined with human induction technology, the screens switch to interactive Q&A mode when patients approach, enhancing knowledge retention.
3. Examination Corridors: The Intelligent Vein for Data Flow
Examination Progress Visualization
43-inch ceiling-mounted screens in key nodes (CT, B-ultrasound rooms) display real-time queue status, patient names, and examination phases ("in progress," "awaiting results"). Family members can scan QR codes on screens to access reports, minimizing repeated inquiries due to information gaps.
Emergency Call Response System
Emergency buttons in examination rooms are linked to nurse stations via real-time terminals. Pressing a button records the call time and sends alerts to nurse station displays, reducing response time from an average of 5 minutes (manual patrol) to within 30 seconds.
Real-Time Communication Technology (RTCS)
Millisecond-Level Synchronization: A self-developed protocol ensures real-time data sync across self-service devices, triage screens, and backend systems, with information discrepancy <1 second.
Full-Process Traceability: The system automatically records patients' journey from check-in to consultation, generating "visit efficiency reports" (wait times, service nodes) to optimize department scheduling and equipment layout.
2. Human-Computer Interaction (HCI) Optimization
Multi-Modal Interaction: Supports touch, voice, and QR code operations to cater to diverse age groups. field data shows self-service device usage among patients ≥60 years increased from 15% to 42%.
Anti-Misoperation Algorithm: A "touch-lock" function for medical scenarios prevents data errors from accidental touches, boosting system stability to 99.97%.
3. Low-Carbon Energy-Saving Technology
Intelligent Brightness Adjustment: Ambient light sensors auto-adjust screen brightness, reducing energy consumption by 35% compared to traditional displays, saving over ¥20,000 annually in electricity costs.
Industrial-Grade Hardware: LED backlight modules with 50,000-hour lifespan minimize equipment replacement and e-waste.
product key technologies
Real-time call system
In hospitals or large medical scenarios, the "timeliness" of communication often determines the quality of service and medical efficiency. The Real-Time Call System launched by SouthWing Technology, through the linkage between smart terminals and the background, builds a fast, efficient and traceable instant response mechanism for hospitals.
Real-time call system
One-click calling, information is delivered to the nurse station and doctor end in seconds, improving response efficiency; the system background automatically records the call time, response time and processing status, which is convenient for management and optimization.
1. Patient Experience
Efficiency Boost: Average outpatient process time reduced from 2.5 to 1.2 hours; patient satisfaction score rose to 92/100.
Service Humanity: Self-service devices handle 800+ daily visits, freeing 3 nurses for more human-centric roles (e.g., prenatal companionship).
2. Hospital Management
Operational Efficiency: Real-time traffic dashboards enable dynamic physician scheduling, increasing specialist appointment utilization by 28%.
Educational Empowerment: Health content played over 100,000 times, reaching 60% of childbearing-aged women in the county and indirectly boosting "two-cancer screening" (cervical and breast cancer) coverage by 19%.
3. Industry Impact
As one of Guangxi's first "Smart Medical Demonstration Units," the project has attracted visits from 12 neighboring county hospitals. SouthWing's solution-with 18% lower cost per device and 72-hour rapid deployment-was included in Guangxi Grassroots Medical Digital Upgrade Recommendations.
Key Features of This Version:
Technical Clarity: Balances professional terminology (e.g., NLP, RTCS) with layman's explanations for healthcare audiences.
Quantifiable Results: Uses specific metrics (e.g., 35% energy savings, 28% appointment utilization) to demonstrate ROI.
Industry Relevance: Highlights compliance with regional policies (Guangxi's digital upgrade plan) and replicability for grassroots settings.
Future-Oriented: Positions the solution as part of a broader digital ecosystem, not just a standalone project.
Guangzhou SouthWing Information Technology Co., Ltd. was established in 2011 and is headquartered in Guangzhou Science City. It is a national high-tech enterprise, a small giant enterprise in Guangzhou, and an excellent software enterprise in Guangzhou. The company has been committed to providing solutions for commercial display systems. On the self-developed system platform, it integrates industry applications to provide merchants with one-stop software and hardware product development, production, sales and services. Our philosophy is to make the vision full of wisdom and let information serve life.