SouthWing - Case Study [Liangshan County People's Hospital]
Liangshan County People's Hospital is located at the foot of the picturesque and internationally renowned Mount Liang, known for its rich cultural heritage. It is a comprehensive hospital that integrates medical care, teaching, research, emergency services, disease prevention, health care, and rehabilitation. As the only Grade II Class A general hospital in Liangshan County, it has always upheld the sacred duty of "serving the people wholeheartedly" and adheres to a management philosophy centered on "patient-oriented care and quality-first service."
In its recent renovation and upgrade, the hospital adopted SouthWing's Smart Medical Integrated Display Solution. By establishing a comprehensive information service platform, the hospital has significantly enhanced its service environment, offering the public a more efficient, high-quality healthcare experience.
Hospital Background and Core Challenges
Located at the foot of the culturally rich Shuibo Liangshan, Liangshan People's Hospital, the only Class II Grade A general hospital in the county, is committed to the mission of "serving the people wholeheartedly" and the philosophy of "patient-centered, quality-focused" management. With annual outpatient visits exceeding 300,000, the traditional service model faced critical issues: chaotic queuing, delayed information flow, and inefficient cross-departmental collaboration. To address these, the hospital adopted SouthWing's Smart Medical Integrated Display Solution, creating a full-process digital service system covering pre-diagnosis, in-diagnosis, and post-diagnosis.
End-to-End Deployment of SouthWing's Smart Systems
Triage and Queue Calling System
SouthWing's Smart Medical Triage and Queue Calling System is primarily used in areas such as outpatient departments, medical specialties, pharmacy windows, and waiting halls. Through SouthWing's intelligent queue calling display terminals, the system helps hospitals streamline the patient flow, creating a seamless process from "self-service ticketing, waiting for consultation, to queuing for medication." It provides the public with a highly efficient, convenient, and fair new experience.
1. Intelligent Triage & Queue Management System: Reinventing Outpatient Efficiency
Full-Process Digitalization:
Registration: 6 freestanding self-service terminals in the outpatient hall support ID scanning and e-medical insurance registration, handling over 500 transactions daily per device. Average queuing time at manual windows reduced from 40 to 15 minutes.
Waiting Area: 23 科室 (departments) equipped with dual-screen queue kiosks. The main screen shows real-time updates ("current patient + queue count + estimated wait time"), while the secondary screen plays health 科普 (science) animations (e.g., hypertension management, TCM wellness), reducing waiting anxiety by 32%.
Pharmacy Pickup: LED call screens at pharmacy windows sync with the HIS system, triggering voice broadcasts ("patient name + window number") upon medication readiness. Average pickup time reduced from 25 to <10 minutes.
Intelligent Scheduling:
The system's dynamic priority algorithm identifies emergency patients, seniors (≥65), and pregnant women, routing them through a "green channel." In 2023, their average waiting time dropped from 60 to 25 minutes, with a satisfaction rate of 95%.
2. Information Display & Wayfinding System: Transparent Healthcare Experience
Multi-Scenario Information Coverage:
Main Hall Display: 86-inch 4K UHD wall-mounted signage shows real-time doctor schedules, department maps, and report inquiry guides, reaching 2,000+ daily visitors.
Corridor Wayfinding Screens: 55-inch embedded bar screens at floor corners display dynamic "current floor directory + AR navigation arrows," improving 科室定位 (department navigation) success from 70% to 92%.
Elevator Screens: Loop hospital culture videos and successful case studies, with annual viewership exceeding 100,000, enhancing patient trust.
Data-Driven Integration:
SouthWing's SW-InfoLink system synchronizes 12+ data types (e.g., registration, diagnostics). For example, when a doctor's schedule changes, triple alerts (waiting screen pop-up + SMS + self-service terminal notification) reduce appointment errors by 40%.
3. Healthcare Collaboration & Patient Call System: Elevating Ward Services
Nurse Station Intelligence Hub:
The medical intercom host integrates ward call management, task allocation, and exam reminders. Upon a bedside call, the nurse station screen instantly displays bed number, call type (routine/emergency), and care history, with average response time reduced from 8 to <2 minutes.
Human-Centric Bedside Terminals:
Featuring one-click calling and voice interaction (supporting Shandong dialect), these terminals cater to elderly patients. They also display e-bed cards, daily expense lists, and rehabilitation videos, increasing patient awareness of nursing services from 60% to 85%.
4. Data-Driven Management Upgrade
Real-Time Operations Dashboard:
Daily generated Outpatient Efficiency Reports analyze 18 metrics (e.g., department visits, consultation duration), optimizing doctor scheduling and increasing specialist appointment utilization by 28%.
Service Quality Traceability:
Patients rate their experience via WeChat, with feedback aggregated into a Satisfaction Heatmap, driving a 50% reduction in outpatient complaints.
Project Outcomes and Industry Impact
Patient Experience:
Overall outpatient visit time reduced by 40%; patient satisfaction rose from 73 to 89 points (third-party survey), with "queuing experience" and "information transparency" scores increasing by >50%.
Hospital Management:
3 manual windows reallocated to value-added services (e.g., guided consultation); cross-department collaboration efficiency improved by 35%, reducing surgery turnaround time by 15 minutes and enabling 200+ additional annual surgeries.
Regional Leadership:
As the first "Digital Outpatient Demonstration Unit" in southwestern Shandong, the project has attracted visits from 10+ county hospitals. SouthWing's solution, praised for its cost-effectiveness (20% lower than comparable solutions) and fast deployment (4-week system launch), was listed in the Shandong Province Grassroots Hospital Smart Upgrade Recommendation Catalog.
SouthWing's Competitive Edge
Technical Expertise: 12 years in medical display, with proprietary SW-Queue scheduling engine and SW-Care management platform, holding 37 related patents.
Service Network: Nationwide after-sales teams in 28 provinces ensure "7×24-hour response + regular maintenance," achieving 99.97% system uptime.
Future Vision
Liangshan People's Hospital and SouthWing plan to expand collaboration, focusing on intelligent lab report interpretation systems and TCM constitution identification visual terminals, blending traditional medical wisdom with modern technology to enhance county-level healthcare accessibility and precision.