case-13-digital-healthcare

Hospital Background and Transformation Needs
Founded on February 15, 1963, Shidian County People's Hospital is a Class II Grade A comprehensive county-level public hospital integrating medical treatment, scientific research, teaching, rehabilitation, and preventive healthcare. Upholding the service philosophy of "patient-centered care, quality-focused services, and a strong commitment to medical safety," the hospital faced the urgent need to enhance nursing efficiency and optimize patient experience through digitalization, aiming to build a modern smart healthcare system. In this context, the hospital introduced the SouthWing Smart Medical Nurse Call System, initiating a digital transformation with coordinated upgrades of software and hardware.
 

. Medical Intercom Master Station: The Intelligent Hub of Nursing Management

Different from traditional single-function communication devices, the SouthWing medical intercom master station, deployed at the nurse station, establishes an efficient healthcare collaboration management platform. Its core functions include:

 

Two-Way Real-Time Communication: Enables one-click direct communication between nurses and in-ward patients, breaking through the delay limitations of traditional call bells and achieving second-level response to emergencies;

Closed-Loop Event Management: Integrates call record tracking, task allocation, and completion status marking to form a fully digital closed loop of "patient call - nurse response - nursing execution";

Intelligent Broadcasting System: Capable of regularly releasing voice broadcasts for health education and medication reminders, or initiating emergency dispatch instructions for specific areas (such as operating rooms and emergency departments);

Emergency Linkage Mechanism: One-click activation of hospital-wide emergency calls to quickly link departments like security and equipment management, improving the disposal efficiency of safety incidents.

 

Application Scenario Example:
At 19:04 on January 14, 2022, a patient in Ward 303 initiated a call through the bedside terminal. The nurse station master station immediately displayed the bed number, patient name, and historical nursing records. The on-duty nurse responded within 5 seconds and arrived at the ward. The traceable digital records provided data support for nursing quality evaluation.

2. Corridor Double-Sided Display System: A Visual Window for Information Delivery

The double-sided display system deployed in hospital corridors innovatively integrates time management and information release functions:

 

Precise Time Synchronization: Deeply integrated with the hospital clock system, it displays standard time, date, and solar terms in real time, providing accurate timing for time-sensitive tasks such as surgeries and ward rounds;

Dynamic Information Linkage: Connected to the medical call system, the screen automatically switches to display the corresponding department/bed number, call type (general consultation/emergency help), and healthcare provider's name when a call is made in a specific clinic or ward, guiding family members to locate quickly and assisting healthcare staff in efficient triage;

Multimedia Education Platform: Automatically plays health science videos and hospital department introductions during non-call periods, transforming the corridor into a patient education position that disseminates health knowledge to over 5,000 people annually.

3. Ward Door Terminal: The Front-Hub of Intelligent Nursing

The ward door terminal reconstructs the nursing entrance scenario with a "visual + interactive" design:

 

Real-Time Status Visualization:

Red indicator light: Call status (e.g., patient needs infusion or dressing change);

Green indicator light: Nursing status (e.g., nurse is performing operations);

White backlit screen: Dynamically displays basic information such as patient name, attending doctor, and nursing level to avoid nursing errors caused by memory 偏差 (deviation);

Intelligent Interaction Function: Integrated with an electronic bulletin board module, it can remotely push information such as examination notices and surgery arrangements, allowing family members and patients to obtain the latest diagnosis and treatment plans without traveling to the nurse station;

Data Integration Expansion: Reserved interfaces to connect with the hospital HIS system, supporting real-time synchronization of core data such as medical order changes and test reports, making it an "information outpost" for bedside decision-making by healthcare staff.

4. Bedside Smart Terminal: The Innovation Center of Patient Experience

Replacing traditional paper bedside cards, the smart terminal redefines the hospitalization experience with a "digital + humanized" design:

 

Information Self-Inquiry: Patients can view personalized information such as electronic medical records, daily expense lists, and medication instructions at any time, reducing repeated inquiries to healthcare staff;

Upgraded Smart Call: Supports a three-level button design of "general call - emergency call - rehabilitation consultation". In case of emergency, long-pressing for 3 seconds triggers audible and visual alarms and synchronously pushes the location to the nurse station, shortening the average rescue response time by 40%;

Humanistic Care Empowerment: Built-in modules such as hospitalization guide videos and meditation relaxation audios to alleviate patient anxiety; allows family members to remotely view bedside screen messages through the hospital APP, building a "hospital-family" collaborative care network.